SUPPORT CENTRE
Let's Get You Back Online.
We understand that downtime is frustrating. Our technical team is on standby to resolve your issue as quickly as possible. Please follow the steps below to log a priority ticket.
Before You Log a Ticket
Reboot Your Equipment
Power off both your Fibre Box (ONU) and Wi-Fi Router. Wait 30 seconds, then power them back on.
Check the Lights
Look at your Fibre Box. If you see a red "LOS" light, a cable is broken. Please mention this in your report.
Verify Speeds
If you have connectivity but it feels slow, please run a speed test before reporting.
Speak to a Technician
013 110 0855
Mon - Fri: 08:00 - 17:00 Sat: 08:00 - 13:00
WhatsApp Support
+27 60 984 0693
Mon - Fri: 08:00 - 17:00 Sat: 08:00 - 13:00
Online Support
info@kcsisp.co.za
Response time: < 2 Hours
Head Office
Plot 9 Burnside Road, Mbombela, 1200
(Next to the N4)
If your issue is urgent, reach out to our team directly:
KCS Internet Service Provider offers reliable, high-speed wireless and fibre internet for rural and hard-to-reach areas. Whether you’re on a farm or in a remote community, we have tailored solutions for you.
Contact us today to learn about available options in your area.
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